Refund Policy

Last updated: August 25, 2026

Thirty-day return window

Within 30 days of receiving an order, a customer may ask to send back a defective item or a product with no defect. Exchanges are permitted as well. Qualifying goods must remain new and unused in their original state, together with all packaging, tags, labels, and accessories that came with them.

Reasons and request details

A non-defective request can result from a changed decision, a personal preference, or choosing an unsuitable item. Claims are also considered for breakage, faults, fulfillment errors, absent components, or a substantial mismatch with the description.

Start the request with the order number, the email used at checkout, and an explanation of the reason. Images or video of the merchandise and parcel may be requested for damage, defects, wrong shipments, or missing pieces. A parcel must not be posted back before approval.

Mailing, exchanges, and refunds

Returns are completed by mail using the complimentary return label provided inside the package. There is no restocking charge. A requested exchange can be completed only if suitable stock is available.

Once a refund is approved, we process it to the original payment method within 10 days. A bank or card issuer may take longer to display the resulting credit.